Our support: Your choice
You know best what your school needs, so our flexible support options - Foundation, Advanced and Complete - put you in control.
Our Optimise and Finance packages come with our base support level, Foundation, included. This gives you access to a dedicated service desk, 24/7 visibility of your cases as well as knowledge base articles, ‘How to’ guides, videos and tips to help you get the most out of your Optimise and Finance packages.
Get the most from your MIS
If you’d like to get more from your Optimise products, you can upgrade to Optimise Support Advanced or Optimise Support Complete. Whichever you choose, you’ll have a dedicated member of the Service Management team work with you and your colleagues make sure you maximise your MIS potential. Both options include a number of support credits to use when and however best suits you. From helping new starters get up and running to technical health checks and bespoke training, our team is here to help you get the most out of your MIS. We can even apply new releases or complete end-of-year processes for you.
Optimise Support Advanced comes with 130 credits (85 for Primary schools) and Optimise Support Complete with 400 (365 for Primary schools). From an hour-long best practice session at 10 credits, to a full-day bespoke training at 260 credits, pick and choose what works best for you. For a full list of services available and how you can use your credits to get the best results, please take a look at our catalogue.
"We have a single point of contact who everyone knows is a fantastic source of knowledge and support. We wouldn’t be without them."
Julia Atkinson, School Business Manager, Severn Vale School
Rapid support and resolution from the experts
From technical queries to troubleshooting, our market-leading SLA response time means you’ll get a quick answer. For more complex issues, our product team are on hand to offer swift resolution.
90% of critical issues resolved within 2 hours
Training tailored to you
Looking for more in-depth training and expert help? Our professional services team are on hand to offer remote support, consultancy or training, tailored to your needs.